Work
The work, and what changed because of it.
Fifteen years of service design, experience architecture, product strategy, UX, CX, and design systems on enterprise platforms in pharma, healthcare, and finance. Plus AI-native products I designed, built, and shipped myself.
Multi-Brand · 3x Design Systems · Governance
Bringing 70+ pharma brands under one governance model
$3.5M+ in digital transformation. Three enterprise design systems. Industry-first mobile wallet integration for patient medication information.
Read the case study
Bloomberg · Financial services · Enterprise CRM
Redesigning a terminal-based CRM to return $1.5M+ annually
$1.5M+ in annual ROI. Architectural inquiry across three rep types. Faster scanability, quicker decisions, measurable time-in-task reduction across the rep experience.
Read the case study
Solo · Multi-sport PWA · AI-native build · 2026
A multi-sport product that scores every game by what's worth watching
Designed, built, and shipped solo. Six leagues, a 151-team catalog, a four-factor excitement engine, and an AI-assisted data pipeline. Live at courtvisual.com.
Read the case study
Chrysalis Initiative · Service Design · D&AD Pencil 2022
A patient navigation platform for women facing bias in cancer care
A breast cancer patient-and-coach mentoring program, run on a spreadsheet and email, rebuilt as a real two-sided digital platform.
Read the case study
Multi-Brand Design System · Veeva + Salesforce
12 fragmented sales tools updated to one optimized new design system
12 sales tools consolidated into 33 reusable components. Adoption from 65% to 92%. 40% reduction in search time during HCP conversations.
Read the case study
Solo · AI Native Design Lab
How I use AI to get from idea to in-market software faster
A working AI-native product design practice: UXR tools, prototype agents, healthcare-first applications. Vendor-agnostic AI advisory grounded in hands-on work.
Read the case study
